Return Window
- You have 7 working days from the date of delivery to initiate a return request.
- Requests made after this 7-day window will not be eligible for processing.
Mandatory Documentation
To ensure a fair inspection and prevent fraudulent claims, all return requests must be accompanied by the following:
- 360-Degree Unboxing Video: A continuous, high-quality video showing the package from all angles before opening, and the full unboxing process. The video must be without any cuts or edits.
- Product Images: 4 to 5 high-resolution photos of the product from different angles.
- Tags Intact: Images must clearly show that all Brand Tags, Price Tags, and Warranty Tags are still attached and untampered with.
Note: Failure to provide the unboxing video or photos with intact tags will result in the rejection of the return request.